Sunday, August 13, 2006

Airport Drama

I'm sure some of you out there had a heck of a time trying to fly the not so friendly skies this weekend. We also experienced some issues. Tom & Kyle have been planning a father & son week getaway all summer. They were going to Playa del Carmen Mexico (where we visited for our honeymoon) to scuba, visit ruins & bond. Both were very much looking forward to it. Kyle was scheduled to fly to NY from VA on Thursday. We all know what happened on that day - "Terror Plot diverted". So, poor Kyle was stranded at the airport for 8 hours, 4 of them on the runway, only to have his flight canceled. The cancellation was actually do to the monsoon like weather that hit NYC that evening. They put him on the 1st flight out the next morning due to arrive at 8am. Unfortunately, their flight to Mexico was leaving at 7am that same morning. And so the real drama begins.....

Tom spent most of Thursday evening on the computer & phone with the nice airline people (not) trying to figure out a way to get out of NY. They'd happily put him on another flight for $100 plus the difference in the ticket price - 1200 big ones! Well that was not an option. And I took Thursday night off from work to be with my boys & spent most of the evening cooking. I made my very first carbonara sauce, which was very good, but Tom was too aggravated to care. Damn you airlines!!! Tom headed to La Guardia at 4am to see what he could work out. They agreed to put him & Kyle on standby for Saturday, since they only had 2 flights on Friday & both were booked. All seemed well. One day late is not too terrible. They happily started their vacation in NYC. Is this the end of it? Nope, not even close.

Saturday their day began at 3am at La Guardia. As I was dreaming away, my boys were in standby hell. Three flights came & went without a seat for them. It seemed as though every single flight to Charlotte (airline's main hub & where they had to pick up connecting flight) was booked for the entire day. Do you think kind airline peeps realized this when they happily agreed to put them on standby? We'll never know. Thank goodness we only live 15 minutes from the airport because Tom came home to do some investigated. And he found that they were lots & lots of seats available on NY to Boston, then Boston to Philly, and then Philly to Cancun. Not the ideal way to get there, but they were desperate! And so they were finally off.....arriving in Mexico at 10pm. Better late than never. I'm sure they still had to deal with hotel drama since they arrived a day & 1/2 after their scheduled check-in time, but I do not know all of the gory details of that, yet.

I know that we are very fortunate to be able to fly & travel at all. And of course very fortunate to be alive and in the grand scheme of things the past three days are meaningless. I'm just a wee bit frustrated with big business as of late. I live in Queens & have been experiencing power problems (with Con-Ed ) for weeks. We, luckily did not lose our power but our voltage was lowered. Our lights are dim & AC is barely working & living on the 5th floor during a heatwave without AC is pretty sucky. And when I call I get the run around. One employee tells me everything is working perfectly & they've not received any complaints from my town (not true since I know 10 neighbors who called). Another tells me that they lowered the voltage slightly, not enough for anyone to even notice. And then there was the one honest employee (who was probably fired after our conversation) who admitted that the voltage was lower drastically. And of course AC's, microwaves, computers & such are not working. There's just not enough juice. "Con Ed has made a mess in Queens." he said, "And it's going to take a very long time to fix it. They've not updated some systems in 60 years!!" "Oh & by the way, he added, they'll probably raise your bill."

Hmmm... there's something to be said for honesty. I'm not saying that after that conversation I was not angry because I was, but, at least I didn't feel crazy! And I did feel a sense of empowerment. I had some knowledge & now I could take action - rally some neighbors, call some local representatives, contact local news stations. What ever happened to accountability? Where o' where has it gone? And why are companies (and government, too) no longer held responsible for their actions/mistakes/greed? How do we get back to a place where they realize that they work for us & this country is ours, too?!?

Posted by Dawn Falcone @ 11:48 AM 9 comments

9 Comments:

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At 2:51 PM, Blogger Leslie said...

Your power "lowage" sounds awful too. There have been rumors around here too that they've lowered our power too. . . during our heatwave my (second) laptop fried. . . man!

I'm glad that the boys are at their destination now, even though the route to get there was hellish! I'm sure they're having fun in the sun!

 
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At 6:16 PM, Blogger utenzi said...

Hiya, Dawn. Michele sent me!

Don't get me started on the government and airlines. In countries with lots of terrorism airflight isn't nearly as screwed up as it is here. They've got too many sissies in Washington that are busy covering their butts and not working to do anything about terrorism. It's easier to do some high profile bullshitty things with domestic flights that make it seem like something is getting done. And as a result, people like your son and husband get stranded--and the airlines make it worse by promising seats they know don't exist just making lines and waiting worse.

But, have a nice day! LOL I hope the hotel was a lot nicer to them than the airline, Dawn.

 
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At 6:22 PM, Blogger Dawn Falcone said...

Yes, the hotel was wonderful to my boys. The owner himself, waited an extra 3 hours just to be there to check them in. And he did not charge for the 1st night that they missed.

 
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At 6:37 PM, Blogger barbie2be said...

hello from michele's!

 
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At 8:36 PM, Blogger OldLady Of The Hills said...

Quite Horrible...I mean all of it! The Con Ed thing is like the LADOWAP here....They haven't upgraded anything for at least 60 years but the rates keep hoing up...I had power outages that were horrendous...9 hours one night, 9 hours the next night and 2 1/2 hours the next day...No, not as bad as noy having any power for a week...BUT, bad enough that many of us felt like we were living in a Third World Country and said so to the LADOWAP....(Los Angeles Dept. Of Water And Power.)

The airport thing....Awful Awful Awful. I couldn't do it. And can't travel anymore anyway...but, THAT is too hard.

On a truly silly and lighter note: No, it's not Tom And Katie.
I will "reveal" on Saturday!

Thanks for stopping by and your comment....I appreciate it very much.

 
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At 2:23 PM, Blogger Liquid Sky Arts said...

...did I read that right 60 years and they haven't updated, that's crazy!

I remember when they started implimenting "rolling blackouts" during the last summer heatwave we had in California. They just turned off all electric with no warning for hours! It was insane.

I'm so glad to hear that they didn't lose their hotel, such a nice owner to wait for 3 hours!

 
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At 3:10 PM, Blogger carmilevy said...

Hey Dawn. Popping in again from Michele's today.

I can't help but feel that in this day and age, customer service has de-evolved and is now a long-lost art.

We don't seem to have the patience to fix things any more. We simply throw them out. The same thing seems to apply to relationships - the long-term kind, as well as the quick ones we have with the companies with whom we deal.

 
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